Id Vertical Azul

HR Customer Support Analyst – English and French

With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum.  We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you’ll help to create an environment where people feel inspired. There’s always more to discover and a growing team to learn from. #GSK_HR


Click here to learn more about Human Resources in Costa Rica.


Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:


  • Provide end to end support and first level resolution for employees and managers reaching out to People Services and Support Team via phone, live chat, web submit or email.
  • Maintains working knowledge of Workday as well as Human Resources processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.
  • Work closely with other Human Resources Business Partners to ensure all procedures are followed and requests completed within service level agreements.
  • Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies making full use of knowledge management tools and in order to do so effectively stays abreast of changes in knowledge management content.
  • Act as an internal subject matter expert on GSK transactions/processes.


As part of our HR Customer Service Team you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients.


Why you?

Basic Qualifications:

We are looking for professionals with these characteristics to achieve our goals:

  • Microsoft Office knowledge (Excel, Word, PowerPoint).
  • English Level: Intermediate.
  • French Level: Advanced.
  • Excellent written and verbal communication skills.
  • Time management, teamwork, detail oriented and analytical skills


Preferred Qualifications:

However, if you have the following, it would be a plus:

  • Experience working in a Human Resources Shared Services, Support Centre or Customer Support.
  • Experience of Workday or other systems.


Why GSK?

Our values and expectations are at the heart of everything we do and define our culture so that together we can deliver extraordinary impact for patients and consumers and make GSK a brilliant place to work.


As a GSK employee you will be encouraged to be you in a diverse and inclusive environment that focus on your wellbeing and enables you to feel good and to thrive, and gather the opportunities we offer to learn, develop and keep growing.


At GSK we believe that we all bring something unique and when we combine our knowledge, experiences and styles together, the impact is incredible. Join us to make the difference and play an important role on the benefit of millions of patients and consumers worldwide.





Aviso importante a las empresas o agencias de empleo

GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio.


Nuestro lugar de trabajo inclusivo hace que nuestros empleados se sientan involucrados por la contribución que hacen, mientras se les concede el mismo trato independientemente de las características reales o percibidas. Por lo tanto, cuando solicita un empleo en GSK, no es necesario incluir en su hoja de vida información como la siguiente: raza, color, etnia, edad, género, orientación sexual, estado civil, religión, origen, fotografías o cualquier otra característica personal.


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