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Experian

Call Center Specialist

OBJETIVO/Descripción del Puesto: 

  • Receive inbound calls from Experian Consumer Services members and provide customers with friendly, professional and knowledgeable customer support.

  • Overcome issues and concerns in order to avoid customer cancellations.

  • Provide advanced troubleshooting of internet navigation, authentication, billing concerns and miscellaneous personal computer software.

  • Work effectively with other team members to provide support for external and internal customers.

  • Identify trends and root cause customer issues in order to create proactive long-term resolutions.

  • Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion.

REQUISITOS DEL PUESTO:

  • Customer Service experience at least 1 year.

  • Education level: High school diploma.

  • Outstanding communications, presentation and interpersonal skills and enthusiasm.

  • Basic computer and internet skills to include: Internet navigation and Microsoft office.

  • Strong, established work history.

  • Possess the ability to work in an independent fashion with little supervision.

  • Possess a strong desire to assist customers and build a world class company based on customer retention.

  • Blend of general customer service skills and a sales aptitude to resell the benefits of the Experian Consumer Services memberships.

  • Team player who values being part of a successful sales organization.

  • Must be able to clear the company’s pre-employment screening.

    BENEFICIOS DE LA EMPRESA:

  • 40 hours a week

  • FlexWork & Working from Home

  • Asociacion Solidarista

  • Workout Room

  • Paid Time Off

  • Annual Performance Plan Bonus

  • Annual Increase based on performance

  • Insurance (Life, Medical, Business Trip)

  • Sharesave Plan

  • Tuition Reimbursement

  • Process Improvement and Innovation Programs

  • Education and Development Programs

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Created by Alex Volkov